Healtho5 Solutions Private Limited. (“Healtho5”, “Company”, “We”, “Our” or “Us”) is the owner of www.HealthWiz.in and the HealthWiz mobile application (the URLs and mobile application together referred to as “HealthWiz“).  Registered users of the HealthWiz are referred to as “You” or “Your”.

We recognize that your privacy and security of your data is very important to you. This statement discloses the privacy practices and maintenance of data security for the HealthWiz service and Web site in accordance with the requirements of Healtho5’s Privacy Program. When You use HealthWiz, you can expect to be notified of:

  • What personally identifiable information of yours is collected and maintained by HealthWiz™.
  • How HealthWiz is hosting your information.
  • How the information is used by the product/service you have subscribed to.
  • With whom the information may be shared, where necessary.
  • What choices are available to you regarding ownership of product data, it’s use, and distribution of resulting information.
  • What kind of security procedures are in place to protect the loss of product data, misuse, or alteration of any of your information that is under HealthWiz’s control during the subscription period.
  • Steps you can take to correct any inaccuracies in the information or data you access through HealthWiz.

Questions regarding this privacy statement should be directed to privacy@healtho5.com. Alternatively, you can call our customer support service desk at (+91) 80 4922 4141.

 

What Information is collected by HealthWiz

When you register to use HealthWiz, you will be asked to provide different kinds of data and information. Some information is required to create your HealthWiz user profile (such as email address, phone, state, zip code and others), some other specific type of information is required by the particular HealthWiz service you decide to use. Some of this information is Personal Information and some is product related. “Personal Information” is defined as information that either personally identifies you or allows others to contact you.

The kinds of information that we collect about You include the following Personal Information;

  • Name,
  • Birth date,
  • Email address,
  • Mobile phone number
  • Gender
  • Financial information such as Bank account or credit card or debit card or other payment instrument details ;
  • physical, physiological and mental health condition;
  • medical records and history
  • Login ID and password,

In addition, non identifiable information like usage patterns, time spent on server and log patterns are collected by Us to improve the service of our platform. HealthWiz stores the information you choose to provide in a secure database specific to this Healtho5 hosted application. Healtho5 uses the information you provide to streamline your experience when using the HealthWiz portal and mobile application.

Logging In To HealthWiz:

When you choose to log in, your user registration profile information is sent to HealthWiz portal and validated for security purposes, prior to allowing you access to use the application. HealthWiz protects your profile by using advanced encryption techniques both during transmission and at rest.
What You Can Do After Logging In:

When you login, you are taken to the primary home page of HealthWiz. This homepage provides access to user profile, news updates, sharing of updates, list of doctors by specialty and location, chat with doctors and pay via app for chat consults, special offers and discounts, etc. You can access any of the links to explore further.

Your dashboard page is the central page through which you access key functions for setting up labs appointments, accessing eConsults with doctors, buy wellness and fitness services and products and much more.

 

Accessing Your HealthWiz Profile and Personal information:

You can always add to or update the information in your HealthWiz profile at any time by visiting My Profile. You are in charge and solely responsible of what information you enter and options you select anywhere on the HealthWiz platform.
Member Control, Choice, and Consent

 

You are in complete control of your Personal Information in the HealthWiz profile. HealthWiz will not share, sell, or use your Personal Information in any way not described in this privacy statement without your consent.
Healtho5 uses your Personal Information to operate the HealthWiz services and workflow. HealthWiz sends out a welcome e-mail to all new members informing them about the service, its features, and operation. Also, HealthWiz might send periodic new products and informational updates to its members by e-mail.

Secure Data Storage And Transfers

Your HealthWiz information (personal and all project related) is stored on secure Healtho5 servers that are protected in controlled facilities. When you request or access or save data, all of the information is encrypted and secured using advanced encryption technology.

The security of Your Personal Information is important to us. We have adopted reasonable security practices and procedure to ensure that the Personal Information (protected health information) collected is secure. You agree that such measures are secured and adequate. We restrict access to Your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies who need to know such Personal Information in relation to the Purposes as specified above in this Privacy Policy and provided that such entities agree to abide by this Privacy Policy.

While We will endeavor to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to Your Personal Information.

 

Upholding Our Legal Responsibilities

Although with Healtho5 products like HealthWiz, this will never arise, HealthWiz will disclose Personal Information if required to do so by law or in good-faith belief that such action is necessary to (a) conform to the edicts of the law or comply with legal process served on Healtho5 or the site; (b) protect and defend the rights or property of Healtho5, this Web Site, or participating Web sites; and, (c) act under exigent circumstances to protect the personal safety of all users of Healtho5 platforms or the public.

Responsiveness to Member Concerns

If at any time you believe that HealthWiz platform has not adhered to these principles, please notify Healtho5 by e-mail at privacy@Healtho5.com and we will use all reasonable efforts to promptly determine and correct the problem.

Healtho5 reserves the right, in its sole discretion, to change, modify, add or delete portions of the terms of this Privacy Policy at any time.